Contact & Customer Support

Thank you for visiting Pagong.

We are committed to providing careful and reliable customer support for all domestic and international customers. If you have any questions regarding our products, sizing, availability, orders, shipping, care instructions, or other services, please feel free to contact us.

Our support team will assist you as promptly as possible during business hours.

Business Hours

Monday – Friday
8:30 AM – 5:30 PM (Japan Standard Time)

Closed on Saturdays, Sundays, and Japanese national holidays.

Response Time

We aim to respond to all inquiries within 3 business days.
Please note that response times may be slightly delayed during holiday periods, seasonal campaigns, or periods of high inquiry volume.

We sincerely appreciate your patience and understanding.

International Customer Support

Pagong proudly serves customers from around the world.
Our overseas customer support team is available to assist with international shipping inquiries, product information, sizing guidance, and order support in English.

If you contact us outside business hours, we will respond as soon as possible on the next business day.

We look forward to assisting you.