Shipping & Returns

 

Shipping Information

■Shipping ■
We will send your order by DHL. If you ordered from the place where DHL can't deliver or be charged high cost, we will contact you by email before send your order. Your order will be delivered with 1-7 business days. All items will send from Kyoto in Japan.

Online tracking : DHL Tracking website

Arranging delivery time and Delivery address modification : The same city is free of charge when requested online from DHL On Demand Delivery https://ondemand.dhl.com

dhl_logo.jpg
 

Shipping Fee : 20USD
 

■Regarding Customs and Import Duty■ 
Local import duties may be charged and these charges must be paid by the recipient of the parcel. Custom duty varies by countries. Please contact the customs of your country for more information.

 

Returns & Exchanges

■Return/Exchanges■ 
We do not accept any returns or exchanges unless the item you purchased is defective. 
If you have received a defective item, please contact us at [overseas@pagong.jp] including the details and picture to proof the defective item. If the return is accepted, We are going to pick up the defective item from you by using DHL our account.

Name : Kamedatomi Co.,Ltd.
Address : 17 Nishimizosakicho Saiin Ukyoku
Kyoto, Japan
Zip Code : 615-0046
TEL : +81753222391
Mail : overseas@pagong.jp