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Our customer support team is available Monday to Friday, excluding Japanese national holidays, from 8:30 AM to 5:30 PM (Japan Standard Time).

We will reply to your inquiries within 3 business days.

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Frequently Asked Questions

Pagong combines modern Western fashion with traditional Kyoto craftsmanship. Each item is carefully handcrafted using Kyoto’s centuries-old Yuzen dyeing technique, making every piece special and one of a kind.
Yes, all of our items are handcrafted and hand-dyed by skilled artisans in Kyoto. Because of this process, slight variations may occur, which adds to the uniqueness of each piece.
Our sizing is based on Japanese standards, which tend to be slightly smaller than US or European sizes. We usually recommend choosing one size up for a more comfortable fit.
If you're unsure, feel free to contact us—we’re happy to help.
Yes, we ship worldwide using reliable carriers such as DHL. Delivery times and shipping fees may vary depending on your location.
Depending on your country, customs duties or import taxes may apply. These charges are the responsibility of the customer. We recommend checking your local customs regulations for more details.
To maintain the beauty and longevity of each piece, we recommend dry cleaning for silk items. Certain cotton, polyester, and rayon garments can be gently hand washed with care.
Yes, we have several stores in Kyoto, including Gion, Sanjo, Kimono Forest and our main store. Each location offers a slightly different selection, and we would be delighted to welcome you.