Silver Week Holiday Notice

As Silver Week approaches in Japan, we would like to share a small notice regarding our customer support service.

During the Silver Week holiday period, our Customer Support Team will be taking a short holiday break. This means that, unfortunately, we will not be able to respond to inquiries or emails during this period.

However, our physical stores will remain open as usual, and you are very welcome to visit us and enjoy our Kyo-Yuzen creations in person.

Our online store will also continue operating normally, so you can still browse our collections and place orders during the holiday. Orders will be processed and shipped according to our regular schedule, except for any days affected by the holiday shipping schedule.

If you have any questions about your order, products, shipping, or anything else, we kindly recommend contacting us before the holiday begins whenever possible.

For inquiries received during the holiday, please don't worry — we will get back to you as soon as our Customer Support Team returns.

We sincerely appreciate your patience and understanding, and we hope everyone enjoys a wonderful Silver Week.

Thank you very much for your continued support of Pagong.
We look forward to welcoming you online and at our stores during the holiday season.