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If there is anything we can help you with, please feel free to let us know.
Contact Form >> www.pagongkyoto.com/contact
Frequently Asked Questions
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Pagong combines modern Western fashion with traditional Kyoto craftsmanship. Each item is carefully handcrafted using Kyoto’s centuries-old Yuzen dyeing technique, making every piece special and one of a kind.
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Yes, all of our items are handcrafted and hand-dyed by skilled artisans in Kyoto. Because of this process, slight variations may occur, which adds to the uniqueness of each piece.
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Our sizing is based on Japanese standards, which tend to be slightly smaller than US or European sizes. We usually recommend choosing one size up for a more comfortable fit.
If you're unsure, feel free to contact us—we’re happy to help.Here is the ↘ Visual Size Chart ↙
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Yes, we ship worldwide using reliable carriers such as DHL. Delivery times and shipping fees vary depending on your location. Orders over $800 ship free worldwide; all other orders are a flat $25 shipping fee.
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Possibly, depending on your country. International shipments may be subject to customs duties, import taxes, or handling fees imposed by your local customs authority. These charges are not included in your order total at checkout and are the customer's responsibility to pay upon delivery.
Since these fees vary by country and are set by local authorities, we're unable to predict the exact amount in advance. We recommend checking with your country's customs office if you'd like an estimate before ordering.
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To maintain the beauty and longevity of each piece, we recommend dry cleaning for silk items. Certain cotton, polyester, and rayon garments can be gently hand washed with care.
Here is the ↘ Care Instruction ↙
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Yes, we have several stores in Kyoto, including Gion, Sanjo, Kimono Forest and our main store. Each location offers a slightly different selection, and we would be delighted to welcome you.
Here is Our Stores